⚠️ 紧急情况 | Emergency Situations
| 服务 Service | 电话号码 Phone Number | 说明 Notes |
|---|---|---|
| 报警 Police | 110 | 犯罪、事故、人身安全威胁 Crime, accidents, personal safety threats |
| 医疗急救 Medical Emergency | 120 | 突发疾病、严重受伤、急救车 Sudden illness, serious injury, ambulance |
| 火警 Fire Department | 119 | 火灾、燃气泄漏、救援 Fire, gas leak, rescue |
| 交通事故报警 Traffic Accident | 122 | 车辆碰撞、交通纠纷 Vehicle collision, traffic disputes |
| KIWI Serenity 在地协调支持 Local Coordination Support |
+86 181 8084 4536 | 非急救热线 | Non-emergency line • 语言沟通协助 Language assistance • 就医流程指引 Medical visit guidance • 紧急情况协调 Emergency coordination |
📞 其他实用号码 | Other Useful Numbers
| 服务 Service | 电话号码 Phone Number | 备注 Notes |
|---|---|---|
| 天气预报 Weather Forecast |
12121 | 普通话服务，可咨询未来三天天气 Mandarin service, 3-day forecast |
| 消费者投诉 Consumer Complaint |
12315 | 商品服务质量问题投诉 Complaints about products/services |
| 旅游投诉 Tourism Complaint |
12301 | 旅行社、导游、景区服务问题 Travel agency, guide, attraction issues |
| 新西兰驻华大使馆（北京） NZ Embassy (Beijing) |
+86-10-8531-2700 | 领事保护与协助 Consular protection & assistance |
| 澳大利亚驻成都总领事馆 Australian Consulate-General Chengdu |
+86-28-6268-7111 | 领事服务（限领区） Consular services (within consular district) |
💡 使用提示 | Usage Tips
拨打电话时 | When Calling:
先说 "Hello, I need help in English" 或简单中文"我需要英文帮助"
First say "Hello, I need help in English" or simply "我需要英文帮助" in Chinese.
保持冷静，清晰说明地点、情况、需要什么帮助
Stay calm and clearly explain the location, situation, and what kind of help you need.
如果语言不通，可联系 MingSheng 协助翻译 (+86 181 8084 4536)
If there is a language barrier, you can contact MingSheng for translation assistance (+86 181 8084 4536).
就医前准备 | Before Medical Visit:
带上护照原件及复印件
Bring your original passport and a copy.
如有过往病历，请准备英文摘要
If you have past medical records, please prepare an English summary.
大多数大型医院支持国际信用卡，但现金备付更稳妥
Most large hospitals accept international credit cards, but having cash as backup is more reliable.
重要提醒 | Important Notes:
本卡不作为医疗建议，紧急医疗情况请直接拨打 120
This card does not constitute medical advice. In a medical emergency, please call 120 directly.
建议购买包含中国的国际旅行保险
It is recommended to purchase international travel insurance that covers China.
保持手机电量充足，随身携带酒店名片
Keep your phone charged and carry your hotel business card with you.
📱 数字版保存建议 | Digital Saving Tips:
手机截图：将此页截图保存至手机相册
Mobile screenshot: Save a screenshot of this page to your phone's photo album.
PDF下载：访问 www.kiwi-serenity-limited.com/emergency-card 下载可打印版本
PDF download: Visit www.kiwi-serenity-limited.com/emergency-card to download a printable version.
离线保存：将关键号码添加至手机通讯录
Offline saving: Add key phone numbers to your phone's contact list.